Guide and Tipping

Where do I meet my guide in China?

If you choose a tour package, your guide will usually pick you up in the airport, the railway station, the port or at the hotel. The guide will hold a sign or a flag with the name of our agency. Don't worry the guide will stand in a place where you can easily find. If you are picked up in your hotel, the guide will contact you before he comes and make sure you will meet each other. Usually the meeting spot in a hotel is the lobby.

What should I do if I lost my guide?

Upon your arrival: Our guides will surely be waiting for you at the airport upon your arrival. However, if you can not find your guide for some reason, please call the agency or go to the information desk and show some information about the agency and let the service people help you. So, please write down the contact number of our agency before you leave.

At scenic areas:During peak seasons or holidays, some hot destinations will be crowded and it's easy to lose your guide. When you find the guide is not with you and can not find he or she in the immediate area, please follow the following steps:

• First of all, Don't Panic'. Your guide should not be far away from you, and once the guide realizes you are not in the group, he will try to find you through the scenic spot's broadcast system.

• Secondly, stay where you are and let the guide find you. Do not move far away. This will ensure that you are found in a timely manner.

• Lastly, if there seems to be a problem with your guide finding you, find the nearest phone and call your guide or the agency.

What can your guide speak other than English?

If you travel in big cities, there will be guides who can speak major European languages, also Korean and Japanese. In small cities, we can't guarantee you a guide that can speak your language but requests can be made, and English service is ensured.

Is tipping required in China?

Tipping is not required in China.

Some travelers like to pay their guide for outstanding service; that is fine. However, guides or drivers have already been paid fairly for their work, so you don't have to worry that splendid guides won't get paid enough.

How much should I tip?

Although tipping is not required, gratuities may improve service. For the bellboys or waiters, 1 - 5 US dollars may be appropriate as the tip.

If you are uncertain about how much to give, just to tip based on your bill. Generally, 10% - 15% of the bill is the most proper amount. For the tour guide and the driver, 1 - 10 US dollars a day per person is adequate.

Do I always have to tip in cash?

If you like, cash is sure a good way. Another way, in which you can express your appreciation of service from your tour guide or driver, is a small gift such as foreign cigarettes, wine, candies, hats or T-shirts, even a lipstick or nail polish.

When and where should I tip?

Tipping frequently occurs when you are in a tour group, superior hotel, restaurant, train station and airport or somewhere else you can enjoy service. Remember that it is not necessary to tip in roadside eateries or snack stalls. Sometimes the bill in some of the places or cities may have already included about 5% - 15% service charge.